Privacy Policy

Your privacy is important to Metro Auto Parks. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

OVERVIEW

The web site located at tlrgc.com, (the “Site”) is owned and operated by Metro Auto Parks, We recognize the importance of privacy to you and the other users of the Metro Auto Parks services (the “Services”). Metro Auto Parks is providing this notice to explain how we collect, use, disclose and protect the personal information you submit to us. This Privacy Statement applies to personal information collected by us in the course of providing the Services, including, where applicable, information collected through automated license plate recognition systems used at our parking facilities. Except as expressly stated, this Privacy Statement does not apply to unrelated information collected by third parties online or offline.

In general, you may visit our Web Site and view its content while remaining anonymous by not providing any personal information. By using the Web Site, you agree to the terms of this Privacy Statement and, if you provide us your personal information, you consent to the collection, use and disclosure of your information as described in this Privacy Statement. If you do not agree with this policy, please do not provide us any information and do not use the Web Site.

As used in this Privacy Statement, “we” includes Metro Auto Parks, and any third-party vendors we hire to assist in the provision of customer services, administration of the Web Site and/or the processing or handling of customer information and transactions. These vendors are required to maintain the same level of confidentiality of the user information as set forth herein and are prohibited from using it for any purpose other than as described in this Privacy Statement.

This statement also explains your rights under the CCPA, as amended, to access, change, port and delete personal information that we may have relating to you and describes the process by which you may do so.

INFORMATION WE COLLECT

When you reserve a parking space using the Web Site , we collect personal information from you, including your:

  • Name, address, e-mail address, telephone number, and other business and/or residential contact information
  • As an option, credit card number and other financial information required to complete a transaction using your Frequent Parker Bonus Card
  • Reservation and travel information
  • IATA number (as necessary)
  • Credit card number and other financial information required to complete a transaction
  • Information or comments provided to us on our Website

Our Web Site also collect non-identifiable information that becomes available to us as a result of your visit to any of our Web Site. This information includes, for example, your IP address (a number automatically assigned to your computer when you visit the Web Site, and which is logged by our servers), your Internet Service Provider (“ISP”), your web browser, the type of operating system, the domain name of the web site which links you to our Web Site and the pages you visited while you were using the Web Site.

Collection of Personally Identifying Information from or about Children:

  • The Services are not targeted to children under 13.

AUTOMATED LICENSE PLATE RECOGNITION (ALPR)

At its parking facilities, Metro Auto Parks uses automated license plate recognition (“ALPR”) technology to capture license plate images and convert them into computer-readable information in connection with its parking operations, customer assistance, security, and related business functions.

Notice and consent. Metro Auto Parks provides notice of its use of ALPR technology through signage posted at the entrances to its parking facilities and through this policy. By entering a facility where ALPR is in use, you acknowledge and consent to the capture and use of license plate images and ALPR information as described in this policy. This policy is published at tlrgc.com and is available on request.

Authorized purposes. Metro Auto Parks may use ALPR systems and collect ALPR information for authorized operational and security purposes, including vehicle tracking, customer access, revenue control, lost-ticket incidents, stolen-vehicle issues, billing where applicable, customer assistance, and related parking-facility management and protection of persons and property.

Authorized users and training. Access to ALPR systems and ALPR information is limited to employees and independent contractors whose job responsibilities require such access, including designated information technology, operations, management, customer service, billing, security, and service-provider personnel acting on Metro Auto Parks behalf. The official custodian of the ALPR system for purposes of this policy is the Vice President of Operations, who can be contacted via email here – Email Us.

Monitoring and compliance. Metro Auto Parks maintains reasonable security procedures and practices, including operational, administrative, technical, and physical safeguards, designed to protect ALPR information from unauthorized access, destruction, use, modification, or disclosure. [Verify – can you add any description of specific monitoring and audit procedures to be finalized.]

Sale, sharing, or transfer of ALPR information. Sale, sharing, and transfer restrictions. Metro Auto Parks does not sell ALPR information. Metro Auto Parks does not share or transfer ALPR information to third parties except to the extent necessary for the ALPR vendor or service provider to host, maintain, support, repair, or otherwise service the ALPR system on Metro Auto Parks’s behalf. Any such access or disclosure shall be limited to the extent reasonably necessary for those purposes and shall remain subject to applicable confidentiality, security, and use restrictions. [Verify – this assumes there is no chareing other than for system maintenance]

Accuracy and correction. Metro Auto Parks uses reasonable measures to promote the accuracy of ALPR information, including, where appropriate, review of associated images, comparison against related transaction or incident records, and reasonable verification procedures before ALPR information is relied upon for operational or investigative purposes. If Metro Auto Parks becomes aware of a material error in ALPR information, or if a claimed error is brought to its attention and verified, Metro Auto Parks will take reasonable steps to correct the error in its records or, where appropriate, annotate, limit use of, or delete the affected information.

Retention and destruction. Metro Auto Parks retains ALPR information for 2 years after collection unless a longer retention period is reasonably necessary for an active billing matter, customer service issue, incident review, investigation, legal compliance obligation, or preservation requirement. On a regular basis, after the end of the applicable retention period, Metro Auto Parks will review retained ALPR information and, absent a continuing authorized need for retention, will securely delete, destroy, or otherwise render the information inaccessible in the ordinary course of business .

USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION

We share personal information with trusted third-party service providers as necessary to complete a transaction, perform a Service on our behalf (for example, credit card processing, and database management), or perform a Service that you have requested (for example, reserving a parking space with a third-party facility). When the service provider acts solely on our behalf, we do not allow them to use your information for other purposes. For example, our vendors process your credit card charges on our behalf. They can only use the personal information we give them to process your charges. Your personal information may be disclosed to our affiliated companies and service providers for internal audit, management, business, marketing, billing and/or administrative purposes. We may also use your personal information for the following purposes:

  • Establishment and maintenance of our relationship with you
  • Responding to your requests and inquiries
  • Marketing purposes, such as delivering tailored advertising and loyalty programs based upon purchase histories and other demographic information you may have voluntarily provided to us
  • Maintaining business records for reasonable periods, and generally managing and administering our business
  • Meeting legal, regulatory, insurance, security and processing requirements
  • Otherwise with your consent

In order to use the Web Site to make a reservation, you are required to give consent to be contacted via email or phone concerning your reservation(s). This includes automated transactional emails for reservation confirmation, modification, cancellation and/or general concerns about your reservation(s).

From time to time you, may be offered the opportunity to participate in contests, giveaways, or other similar promotions we sponsor. Except as explained otherwise in the rules for a particular contest, giveaway, or promotion, any personal information you provide will be used in accordance with this Privacy Statement.

We may share aggregated and de-identified information about visitors to our Web Site collected through the reservation process as well as through online surveys and promotions with select advertisers. In some instances, we use this information to deliver tailored advertisements. Based upon the information we have collected, we may then display advertisements to specific audiences. We will not share personal information about you with these advertisers.

OTHER USES

In addition, we may share your personally identifying information with any third party, without your consent or approval and without notice to you, (i) as permitted or required by law, (ii) to protect and defend the rights of Metro Auto Parks, their employees or any other user of the Services, (iii) as incident to a corporate sale, merger, reorganization, dissolution, bankruptcy or similar event, (iv) under circumstances we believe reasonably necessary to protect the personal safety of our employees, users of the Services, the parking facilities and their customers, or the public, (v) to disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our published policies, (vii) to operate the Services properly, (viii) to respond to a valid subpoena or other governmental request for information (ix) or as is otherwise described in this Privacy Statement.

COOKIES

We from time to time use cookies on our Web Site, including tracking cookies. Cookies are small text files that your web browser leaves on your hard drive to recognize you as a repeat user of our Web Site, track your use of our Web Site and target advertising. This allows for personalization of certain aspects of your visit to our Web Site. Information gathered through cookies and other tracking technologies may be used on an individual as well as an aggregate basis and may be associated with you or your device. Unless a visitor specifically provides their identity to us, e.g., by registering at our Web Site, providing information through an online form or sending us correspondence from the Web Site, we will not know who the individual visitors are. We may use cookies to store preferences; record session information; develop information about Web Site visitors’ preferences and interests; record past activity at a web site in order to provide better service when you return to our Web Site; or customize web page content based on information you voluntarily provide.

You may disable cookies using your Internet browser settings. Please consult your browser’s help function for information on how to disable cookies. Note that if you disable cookies, certain features of our Web Site may not function properly.

LINKS

Our Web Site may contain links to other web sites. Please recognize that we do not control these third-party web sites and this Privacy Statement will not apply to those websites. You should consult each applicable privacy policy before using another linked web site.

SECURITY

We have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make reasonable efforts to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information. You should consider any communication that you transmit to us (such as personally identifiable or other data, questions or answers, comments, or suggestions) as non-confidential, and agree that neither we nor any of our underlying service providers shall be liable or responsible if any information about you is intercepted and used by an unintended recipient.

INTERNATIONAL USERS

Personal data that you have voluntarily entered electronically is delivered to servers located in the United States. By using our Web Site, purchasing and using the Services, you consent to the transfer of this data, and to our use of such data as outlined in this Privacy Statement.

CALIFORNIA USERS

If you are a consumer, as defined in the California Consumer Privacy Act (“CCPA”), you have the right to request that Metro Auto Parks disclose to you the categories of personal information we have collected from you, the categories of sources from which such information has been collected, the business or commercial purpose for which your information has been collected, the categories of third parties with whom your personal information is shared, and the specific pieces of personal information that have been collected about you. You have the right to request that we change or delete the information that we have pertaining to you. You also have a right under the CCPA to request disclosure of your personal information which has been sold by us and to opt-out of that sale, however Metro Auto Parks does not presently sell consumer personal information and has no immediate plans to do so. You have the right to request that we correct or supplement any inaccurate or incomplete personal information we process about you, and you have the right to request that we restrict the use and disclosure of your sensitive personal information. We have the right to maintain certain information in certain circumstances and even if you choose to delete your information, you may still receive administrative, billing and other customer related e-mails and other communications from us.

To exercise the above rights, you may email us, or by calling us toll-free at (866) 538-8766. For your security, we may require you to prove your identity before granting access to your information, and we may ask you for your name, address, phone number, and email address, or we may otherwise ask you to authenticate your Metro Auto Parks Loyalty account with us.

You have the right to designate an authorized agent to exercise your disclosure and deletion rights under the CCPA, as amended. If you wish to do this, you must provide the agent with written permission to exercise your rights, and we may still ask you to verify your own identity with us. If you wish to designate an agent in this way, you may do so via phone or email.

Any information that we collect from you in connection with a request to exercise your rights under the CCPA, as amended, including for verification of your identity, will be used solely for the purposes of the request and verification.

You have the right not to be discriminated against with respect to the exercise of these rights. Metro Auto Parks will not discriminate against you in any way for the exercise of your rights under this section.

ACCESS, CORRECTION AND CONTACTING US

If you have questions about anything contained in this Privacy Statement, including how your personal information is used, please contact us via phone, email, or by US mail or telephone as follows:

If you have questions about anything contained in this Privacy Statement, including how your personal information is used, please contact us at:

THE L&R GROUP CORPORATE OFFICE

L&R Corporate Office
707 Wilshire Blvd., Suite 4700
Los Angeles, CA 90017
Telephone: (866) 538-8766
Email Us

PRIVACY POLICY CHANGES

This Privacy Policy may be revised from time to time by us in our sole discretion. We will notify you of changes to this Privacy Policy by posting a new version of the policy, identifying the effective date of the new policy. You are encouraged to review this Privacy Policy periodically to remain aware of our policies and procedures with respect to your privacy. Any such changes will be effective upon posting of the revisions on this website. We may post changes or modifications to referenced policies and guidelines without your approval, and may determine whether and when any such changes apply to you. You may be asked to grant your explicit consent to any change to this Policy to the extent that we deem it necessary. This may occur by email, or at the time of booking or using our Services. Should you not wish to be bound by the modified Privacy Statement, please notify us via our Contact Us Form and refrain from any further use the Web Site or the Services.

This privacy policy was last revised on July 17, 2026.
Version 2.3.20260717